Call us toll-free: 800-878-7828 — Monday - Friday — 8AM - 5PM EST
Call us toll-free: 800-878-7828 — Monday - Friday — 8AM - 5PM EST

Product Specialist

The role of the Product Specialist is a full-time, onsite position, working with our existing HIM Team in our Concord, Ohio office.  This is a fast-paced position working with medical coding and clinical improvement software.

This position includes a variety of duties including sales engineering, end user training, marketing, developing customer-facing training programs as well as the Subject Matter Expert (SME) for our training and development programs.


  • RHIT, RHIA, CCA, CPC, CCS, CCDS, CDIP or similar certification preferred
  • Knowledge of CPT and ICD-10 coding systems
  • Knowledge of coding guidelines
  • Coding background preferred
  • Health Information Management/Healthcare
  • Medical Coding & Billing

Product Management

  • Assist with sales calls and software demos to client via webinar or onsite
  • Conduct customer-facing, post-deployment follow up calls
  • Develop and conduct training sessions appropriate for client or staff needs
  • Work with the HIM/Product Manager to stay informed of relevant changes to the systems
  • Some travel

Written & Verbal Communication

  • Communicate with clients in a manner appropriate for the issue
  • Effective verbal communication
  • English language- Fluent- including meaning and spelling of words, composition, and grammar
  • Escalate client issues through management as necessary
  • Identification of proper communication method
  • Internal and external email communication
  • Log and address bugs and feature requests as necessary

Time Management

  • Strong sense of urgency with deadline-driven material and tasks
  • Ability to appropriately prioritize tasks
  • Thorough follow up with periphery tasks

Product Specialist

Job Type: Full time

Status: Exempt

Location: Concord, OH