“Overall, the product is great and very user friendly. It has been a great improvement for the coders, especially in terms of productivity. The biggest strength of the product is being able to develop the workflow and increase productivity significantly. We can automate a lot of things. Our previous system didn’t have the workflow capabilities the Dolbey system has. All the reporting options that were available were definitely an improvement as well, and those are continuing to increase and give more options for improving reporting.”

– Manager, July 2020 KLAS Interview

“Our coders are very satisfied with the system, and having a streamlined process between CDI and coding is very important to us. The thing that I have liked is the workflow between our HIM and CDI departments. Although it is not flawless, it is better than the one we had in the past. Our queues can be built to optimize and target certain reports. During COVID-19, the vendor has been super responsive.”

– Manager, September 2020 KLAS Interview

“The solution has brought tremendous improvements to our workflow efficiency. Fusion Narrate works more quickly than a blink of an eye. The system goes through so many hours of dictation and then does something behind the scenes that tweak things, so the system picks up our verbiage and accent really well. Dolbey gives us recommendations if we are doing something wrong that could make the situation better. The vendor is very helpful in making the system successful. I had the phone number to the vendor’s office for a while because we had a cranky EMR.”

– Physician, September 2020 KLAS Interview

“Dolbey has been really great to work with. They are a good partner and always get back to us. Getting in touch with them is never an issue; they always help us out. In terms of executive involvement, we have someone who always follows up with us. The ongoing support has been really good. Dolbey is working hard to integrate with our other vendor.”

– Director, August 2020 KLAS Interview

“The vendor has been supportive over the time that we have had the system. I don’t have any complaints about Dolbey. They are prompt in answering our questions, and they can usually provide a resolution to any kind of technical issues that we have.”

– Manager, July 2020 KLAS Interview

“Dolbey has been really great to work with. They are a good partner and always get back to us. Getting in touch with them is never an issue; they always help us out. In terms of executive involvement, we have someone who always follows up with us. The ongoing support has been really good. Dolbey is working hard to integrate with our other vendor.”

– Director, August 2020 KLAS Interview

“Comparing Dolbey to other vendors, they are substantially cheaper. They reach out to all of the new people, give them guidance, and make sure the product is working for them. … They are definitely better than their main competitors in the space by a long shot. We have high-level executives reaching out to us on a regular basis. Most IT companies don’t do anything like that.”

– CEO/President, August 2020 KLAS Interview

“Very grateful that Dolbey has come out with more webinars – I look forward to these as the presenter(s) are very knowledgeable and the information is very helpful and useful. Thank you!”

– Ryan M., Clinical Documentation Specialist, Michigan