Product support is available by telephone, email and “live” on-line. Support of our dealers and customers is a top priority for us. We pride ourselves in having a support staff that is knowledgeable, courteous, and hard working.

We understand that things seem to always go wrong at the worst possible time and that you need to have a responsive technical support team at your side when they do.

Together, the Dolbey companies (collectively referred to on this website as “Dolbey”) have built an integrated solution for dictation, transcription, speech recognition, document management, and more. Our voice and text solutions focus on providing solutions that assist in managing the collaborative workflow process and are sold in many vertical markets, including healthcare, legal, financial services, manufacturing, public safety and contact centers. Dolbey has over 3,500 accounts and over 40 authorized sales, service and support centers nationwide to help serve you.

Support Hours and Telephone Numbers

Dolbey Systems, Inc.

Normal Business Hours

Weekdays 8:00AM – 5:00PM EST
1-800-878-7828 Option 2

After Hours

Nights 5:00PM – 8:00AM, Weekends and Holidays
1-800-878-7828 Option 9
1-440-392-9900 (International)

Dolbey & Company, Inc.

Normal Business Hours

Fusion Expert – Weekdays 8:00AM – 5:00PM EST
Fusion Text/Fusion Speech – 8:00AM – 7:00PM EST
1-800-756-7828 Option 1

After Hours

Fusion Expert – Nights 5:00PM – 8:00AM, Weekends and Holidays
Fusion Text/Fusion Speech – Nights 7:00PM – 8:00AM, Weekends and Holidays
1-800-536-6483 (1-800-536-NITE)