Smart Revenue Cycle Management

Dolbey is always trying to show us the latest and greatest, but they don't push us on that unless something would make a critical difference for our patient care. Fusion CAC is the best system out there for coding at this time.

Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works really well. I haven't had any issues with its quality. I would absolutely recommend the system. It is a great product. Customers can't go wrong with it.

Fusion CAC has made a huge difference in our coder's productivity. Our operations team doesn't have to go in and hunt things down in our main EMR. The system consolidates a lot of information. It organizes things to help us be more productive.

We love Fusion CAC. The ROI is great, and it saves us a lot of time. Before, when we had paper charts, we had to read through every chart to look for a certain word. Now, all we need to do is put the word in, and the system searches the entire chart for users as long as it is typed. The system will pull up every document, so it saves us a lot of time. That has been great.

After the installation, Dolbey was there to make sure the results happened. I was very impressed with them because they stuck with us. They waited on delivering some things because they were waiting on an upgrade. Dolbey made sure that they would deliver on time and committed to staying with us if some things took longer. We can’t ask for more than that with a vendor.

Dolbey takes their client's feedback and tries to integrate it into their system. They are pretty successful with that. I have a really good relationship with the vendor. I know that they will respond and answer me. Dolbey has delivered on everything that I have asked of them.

Dolbey delivered their product very well, and they worked tightly with our team on the technical side, so that was solid. There is always room for improvement. But the product is about as good as anybody could deliver.

Dolbey meets with us regularly and listens to our issues. If something comes up that they hadn't considered, they will try to put it in the next release. They are very user friendly and good at explaining things. Dolbey helps non-technical people understand the gist of what the system can and cannot do. They try to find workarounds to get us to where we need to be. The vendor is responsive. They provide support and work to resolve issues.

Coding productivity with Fusion CAC has been very good. We were able to significantly reduce the number of contract coders that we had. In addition, we have been able to significantly expand the accuracy and impact. We are delivering better service across the board because of Dolbey.

Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works really well. I haven't had any issues with its quality. I would absolutely recommend the system. It is a great product. Customers can't go wrong with it.

The integration between Fusion CAC and Fusion CDI is amazing. The workflow is seamless, and the communication is there. We can have things be up and running so that our quality improvement (QI) team is notified within minutes of a potential issue, and that is phenomenal. Fusion CAC is flexible in that it allows us to do that either from the coding side or the CDI side; it doesn’t matter which team catches issues. There is a bidirectional interface with all the players involved.

Dolbey's strong suit is definitely their attention to their customers' needs. They address everything quickly. They are very efficient. I love the software they are putting into their product and the customization that they are doing to meet our needs.