fbpx
Call us toll-free: 800-878-7828 — Monday - Friday — 8AM - 5PM EST
Call us toll-free: 800-878-7828 — Monday - Friday — 8AM - 5PM EST

KLAS Report
Dolbey's Fusion CAC

KLAS Report – Dolbey’s Fusion CAC

KLAS: “Dolbey Updates Are Met with High Customer Satisfaction”

Customers of 2021 Best in KLAS winner Dolbey praise the accuracy and quality of their solution’s coding suggestions and say this, along with the system’s ease of use, results in higher coder productivity. Updates from Dolbey—including a major software upgrade released in May 2020 as well as ongoing updates related to COVID-19—have been well received.[1]

“Being recognized twice in the same year by KLAS is a tremendous honor and an indication that we view our customers as partners toward mutual success. Like healthcare everywhere, our customers were hit hard by the pandemic and we are so grateful for their willingness to help us implement the updates and features they needed to meet the demand.”
Heather Gladden, CCS, Product Manager, Dolbey

KLAS: “Dolbey’s Service & Support Continue to Set the Bar”

Dolbey customers praise the vendor’s service and support, describing Dolbey as proactive, responsive, and helpful.[2]

“The support for the system is very good. We have had no issues, and Dolbey is very attentive. When something goes wrong or we have questions, Dolbey is very assertive and responds quickly. The company understands that health information management is critical and is the nucleus for the clinical side as well as the billing side. Dolbey is very knowledgeable and easy to work with. My main concern is user support and making sure that I understand the criticality of health information management, and Dolbey helps with that well. They understand the technology side and the business side. Dolbey’s support is top notch.”
Director – February 2021

Winner of the Best in KLAS Award – 5 years in a row!
2017, 2018, 2019, 2020 and 2021
Computer-Assisted Coding
Fusion CAC

How do Computer-Assisted Coding (CAC) solutions compare? [*]

Dolbey Fusion CAC 92.7%
Optum 360 Enterprise CAC 82.2%
3M 360 Encompass System (CAC) 81.9%

Scale of 0 – 100 | Software Average 82.4 | Computer-Assisted Coding (CAC) Average 85.5

 
Trend
Total Evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
Dolbey Fusion CAC
+2%
n=30
A
A
A
A
A
A
Optum 360 Enterprise CAC
-4%
n=26
B-
B
B
B
B+
C+ 
3M 360 Encompass System (CAC)
0%
n=42
C+
A-
B
B+
B
C-

KLAS: “Dolbey Most Consistent at Driving Outcomes”

Fusion CAC Analyst/Coordinator Director Manager Nurse VP Testimonials

Slide

Dolbey is always trying to show us the latest and greatest, but they don't push us on that unless something would make a critical difference for our patient care. Fusion CAC is the best system out there for coding at this time.

Analyst/Coordinator
March 2021
| |
Slide

Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works really well. I haven't had any issues with its quality. I would absolutely recommend the system. It is a great product. Customers can't go wrong with it.

Director
February 2021
| |
Slide

Fusion CAC has made a huge difference in our coder's productivity. Our operations team doesn't have to go in and hunt things down in our main EMR. The system consolidates a lot of information. It organizes things to help us be more productive.

VP/Other Executive
February 2021
| |
Slide

We love Fusion CAC. The ROI is great, and it saves us a lot of time. Before, when we had paper charts, we had to read through every chart to look for a certain word. Now, all we need to do is put the word in, and the system searches the entire chart for users as long as it is typed. The system will pull up every document, so it saves us a lot of time. That has been great.

Manager
January 2021
| |
Slide

After the installation, Dolbey was there to make sure the results happened. I was very impressed with them because they stuck with us. They waited on delivering some things because they were waiting on an upgrade. Dolbey made sure that they would deliver on time and committed to staying with us if some things took longer. We can’t ask for more than that with a vendor.

Manager
December 2020
| |
Slide

Dolbey takes their client's feedback and tries to integrate it into their system. They are pretty successful with that. I have a really good relationship with the vendor. I know that they will respond and answer me. Dolbey has delivered on everything that I have asked of them.

Director
February 2021
| |
Slide

Dolbey delivered their product very well, and they worked tightly with our team on the technical side, so that was solid. There is always room for improvement. But the product is about as good as anybody could deliver.

Manager
December 2020
| |
Slide

Dolbey meets with us regularly and listens to our issues. If something comes up that they hadn't considered, they will try to put it in the next release. They are very user friendly and good at explaining things. Dolbey helps non-technical people understand the gist of what the system can and cannot do. They try to find workarounds to get us to where we need to be. The vendor is responsive. They provide support and work to resolve issues.

Manager
February 2021
| |
Slide

Coding productivity with Fusion CAC has been very good. We were able to significantly reduce the number of contract coders that we had. In addition, we have been able to significantly expand the accuracy and impact. We are delivering better service across the board because of Dolbey.

Manager
December 2020
| |
Slide

Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works really well. I haven't had any issues with its quality. I would absolutely recommend the system. It is a great product. Customers can't go wrong with it.

Director
February 2021
| |
Slide

The integration between Fusion CAC and Fusion CDI is amazing. The workflow is seamless, and the communication is there. We can have things be up and running so that our quality improvement (QI) team is notified within minutes of a potential issue, and that is phenomenal. Fusion CAC is flexible in that it allows us to do that either from the coding side or the CDI side; it doesn’t matter which team catches issues. There is a bidirectional interface with all the players involved.

Manager
December 2020
| |
Slide

Dolbey's strong suit is definitely their attention to their customers' needs. They address everything quickly. They are very efficient. I love the software they are putting into their product and the customization that they are doing to meet our needs.

Analyst/Coordinator
September 2020
| |

Dolbey Goes Above and Beyond

“Dolbey has been very responsive to our needs, and their support has been excellent. Dolbey has experienced people who can answer our questions and triage problems quickly. Our overall experience with Dolbey has been very positive.”
Vice President [3]

“We have definitely noticed the product’s effect on the revenue cycle. We had a tough target to hit because we had put in some pretty stringent manual processes. When vendors were assessing us initially, they told us it would be pretty tough to exceed where we were at. But Dolbey has done a nice job, and their accuracy is very good. The product has an impact throughout the entire revenue cycle stream. We have a couple of different areas of operations using the system, so we asked Dolbey to configure the system so that we could have those teams utilize the product. Out of the box, our end users felt Fusion CAC made them be light-years ahead of where they were. The product is as close to a single-pane-of-glass solution as we can get for coding.”
Manager – December 2020

Does Dolbey keep their promises?

“Dolbey has exceeded their promises with Fusion CAC. They exceeded what we thought we were getting.”

Director – January 2021

Were you satisfied with your Implementation?

“The implementation services from Dolbey are perfect. The people actually came on-site and observed our coders and our CDI folks so that they could make the product more user friendly.”
Director – January 2021

Selected commentary collected about Dolbey Systems, Inc., Fusion CAC, Computer Assisted Coding Report 2019-2021,
© 2019-2021 KLAS Research. Visit klasresearch.com for a complete view.

There is no time like the present:

Request a demo or more information today!

*All Fields Required.

  • This field is for validation purposes and should be left unchanged.