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Dolbey KLAS Report

Dolbey KLAS Report

KLAS: “Dolbey Most Consistent at Driving Outcomes”

Dolbey outperforms 3M and Optum in most individual metrics and is more consistent at helping customers achieve outcomes. Customers highlight quality training, strong implementations, and good integration with EMRs and other HIM software. Additionally, the product is easy to use, leading to improved quality and productivity. Customers say Dolbey provides excellent support and helps optimize their use of the software. [1]

When compared to other vendors, Dolbey is better at driving tangible outcomes across their entire customer base, not just their deep adopters. This consistency is evident in the strong relationships that customers report having with Dolbey. [2]

We have proudly held this designation for the past 4 years!

How do Computer-Assisted Coding (CAC) solutions compare? [*]

Dolbey Fusion CAC 91.7%
Optum 360 Enterprise CAC 86.7%
3M 360 Encompass System (CAC) 84.2%

Scale of 0 – 100 | Software Average 81.2 | Computer-Assisted Coding (CAC) Average 86.2

 
Trend
Konfidence
Culture
Loyalty
Operations
Product
Relationship
Value
Dolbey Fusion CAC
1%
A
A
A-
A-
A
A
Optum 360 Enterprise CAC
11%
A-
A-
B+
B+
B+
B
3M 360 Encompass System (CAC)
1%
B-
A-
B
B
B
B-

Dolbey Goes Above and Beyond

“Dolbey has been very responsive to our needs, and their support has been excellent. Dolbey has experienced people who can answer our questions and triage problems quickly. Our overall experience with Dolbey has been very positive.” —Vice president [3]

Regarding coder productivity and workflow, what outcomes has your CAC solution helped your organization achieve? [4]


Our productivity has increased a significant amount since we implemented Fusion CAC. We are above where we ever thought we could be. [5]

What has your vendor done to drive outcomes?


The vendor has done half the work to drive outcomes. They have been a great partner. They have been very open in helping us with our workflows and creating additional things. [6]

  • [1] KLAS Report Computer Assisted Coding 2019 – Page 3, Paragraph 2
  • [2] KLAS Report Computer Assisted Coding 2019 – Page 11, Paragraph 1
  • [3] KLAS Report Computer Assisted Coding 2019 – Page 11, Paragraph 4
  • [4] KLAS Report Computer Assisted Coding 2019 – Page 19
  • [5] KLAS Report Computer Assisted Coding 2019 – Page 20, Paragraph 1
  • [6] KLAS Report Computer Assisted Coding 2019 – Page 25, Paragraph 7
  • [*] KLAS 2019 Best in KLAS Report 2019

Selected commentary collected about Dolbey Systems, Inc., Fusion CAC, Computer Assisted Coding Report 2019,
© 2019 KLAS Research. Visit klasresearch.com for a complete view.

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